Reference

nusabet Privacy Policy for Indonesian Accounts

Our nusabet Privacy Policy gives you a clear account-level view of what we collect when you open access, sign in from a mobile browser, or use DANA and…

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How Our Privacy Policy Applies to DANA

nusabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers personal data connected with your nusabet account, including details entered during account opening, sign-in records, device and browser signals, support messages, and payment references. When you use DANA, OVO, GoPay, QRIS, a virtual account, or bank transfer, we may retain transaction references

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so we can match account activity with the payment status shown to you. We use this data to provide account access, check unusual sign-in activity, respond to requests, and maintain accurate records. Our cookie settings explain which tools support sign-in and site preferences. You can ask
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us to access, correct, or remove eligible data through the stated contact route. Some records may need to remain when a legal, security, or dispute requirement applies. Account access and eligibility depends on local law, and this policy is read together with the terms shown when
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you open an account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Privacy Help for Account and Wallet Records

A clear contact path helps you resolve a privacy question without sending sensitive details through an unsuitable channel. Start with the support contact route on our site and include the account email or phone reference connected to your request. For Jakarta and Surabaya accounts, we can use the payment reference, device detail, or sign-in date you provide to locate the relevant record.

Team online

Account access

If you cannot reach your account, tell us the sign-in step and device type you used. We can separate an access issue from a request about the personal data held on your account.

Wallet record

For a DANA, OVO, GoPay, or QRIS question, include the payment reference and date rather than sending a wallet password. This gives our support route useful context while limiting unnecessary disclosure.

Privacy request

Ask for a copy, correction, or deletion review through the privacy contact route. We may request an account check before changing data so that another person cannot act on your behalf.

DATA PRACTICE

Privacy Controls Across Your Mobile Account

We keep this policy practical by linking each data use to an account action you can recognise.

Data we collect

We may collect account details you submit, sign-in activity, device and browser signals, support correspondence, and payment references. The purpose is to provide access, investigate account events, and answer your privacy request.

Cookies on your device

Cookies can support sign-in continuity, saved preferences, and security checks on your phone or desktop browser. Your browser settings can control cookies, although changing them may affect account access or page functions.

Account security

Before we discuss private account records or change account details, we may ask you to confirm an account step. This helps protect your profile when a phone or browser is shared.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account activity can create references used to match a receipt with your account. We do not need your wallet password to investigate that status.

Record retention

We keep data only while it supports the stated account, security, support, or legal purpose, subject to applicable requirements. When a record is no longer needed, our handling process assesses removal or de-identification.

Changes and requests

You can ask how your data is used, request access or correction, and raise an eligible deletion request through our privacy contact route. We will explain any identity check or reason a record must remain.

Privacy Policy Questions About nusabet Accounts

These answers address the privacy searches we hear most often before an account is opened or a wallet record is checked. If your situation is not covered, use the contact route with the smallest useful set of details, such as your account reference and the date of the event.

It covers account details, sign-in activity, device and browser signals, cookie use, support messages, and payment references connected with your nusabet account and the services available where local law permits.

DANA and QRIS transactions can produce payment references linked to your account. We use those references to match receipts, investigate status questions, and keep the wallet record accurate without requesting your wallet password.

We may collect the details you submit during account opening, sign-in records, device or browser signals, and information needed to respond to account or privacy requests. The policy explains each purpose.

Yes. Send an access or correction request through our privacy contact route. We may ask you to confirm an account step first, then explain the records available and any action we can take.

Cookies can help maintain sign-in continuity, remember site preferences, and support security checks on your phone. You can adjust browser settings, but some account functions may change when cookies are blocked.

Retention depends on the purpose for keeping a record and applicable requirements. Account, security, support, or dispute records may remain while needed, after which removal or de-identification is assessed.

Use the privacy contact route on our site and provide your account email or phone reference, request type, and relevant date. Do not include a wallet password or unnecessary identity documents.

nusabet Privacy Policy for Indonesian Accounts

Privacy Help for Account and Wallet Records

Account access

Wallet record

Privacy request

Privacy Controls Across Your Mobile Account

Data we collect

Cookies on your device

Account security

Payment references

Record retention

Changes and requests

Privacy Policy Questions About nusabet Accounts

01 What does the nusabet Privacy Policy cover?

02 Why does the Privacy Policy mention DANA and QRIS?

03 What data is collected when I open a nusabet account?

04 Can I request a copy or correction of my data?

05 How does nusabet use cookies on a mobile browser?

06 How long does nusabet keep payment and account records?

07 How do I contact nusabet about a Privacy Policy request?

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